Privacy Policy

Velobet Online Casino — Privacy Policy

Effective Date and Introduction

This Privacy Policy governs the manner in which Velobet collects, uses, maintains, and discloses information collected from users and visitors of the Velobet online casino platform. By accessing or using our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy. Velobet is committed to protecting the privacy and personal data of all individuals who interact with our platform, and we operate in full recognition of the data protection obligations applicable to operators serving users in the United Kingdom. This document has been drafted to reflect applicable standards under the UK General Data Protection Regulation and the Data Protection Act 2018, as well as broader regulatory expectations relevant to licensed iGaming operators.

1. About Velobet

Velobet is an online casino brand offering a range of digital gambling services including slots, table games, live casino products, and sports betting features. Velobet operates under a Curacao gaming license issued by the relevant Curacao licensing authority, which grants the operator the right to provide online gambling services to eligible players across permitted jurisdictions. All payment and login pages are secured using 256-bit SSL encryption technology to ensure that data transmitted between users and our platform remains protected against unauthorized interception or access. The games available on the Velobet platform are powered by Random Number Generator systems supplied by certified third-party providers, and these systems are subject to independent auditing to ensure fair and random outcomes for all players.

2. Scope of This Policy

This Privacy Policy applies to all personal data collected by Velobet through the use of our website, mobile applications, customer support channels, and any other touchpoints through which users interact with our services. It applies to registered account holders, prospective users, and visitors who browse our platform without completing registration. This policy does not apply to third-party websites or services that may be linked from our platform, and Velobet accepts no responsibility for the privacy practices of such external parties.

3. Data We Collect

Velobet collects personal data that is necessary for the provision of our services, compliance with legal obligations, and the protection of our platform and users. The categories of data we collect include the following:

• Registration data, including full legal name, date of birth, residential address, email address, telephone number, and username credentials provided at the point of account creation.
• Payment details, including bank account information, credit or debit card numbers, e-wallet identifiers, transaction histories, and deposit and withdrawal records necessary for processing financial transactions.
• Identity verification documents, including government-issued photographic identification, proof of address documentation, and source of funds evidence collected as part of our Know Your Customer and Anti-Money Laundering compliance procedures.
• Technical data, including IP addresses, browser type and version, device identifiers, operating system information, session duration, pages visited, and referring URLs collected automatically when you access our platform.
• Cookie data and similar tracking technologies that record user preferences, session information, and behavioral patterns across our platform.
• Communications data, including records of correspondence submitted through our customer support channels, live chat interactions, and email exchanges.
• Responsible gambling data, including self-exclusion requests, deposit limit settings, and any information provided in connection with problem gambling support tools available on our platform.

4. Legal Basis for Processing

Velobet processes personal data in accordance with applicable data protection law and relies on the following legal bases:

• Performance of a contract, where processing is necessary to provide the services requested by the user and to manage the user’s account.
• Compliance with a legal obligation, where processing is required to meet our obligations under anti-money laundering legislation, know your customer regulations, and other applicable legal frameworks.
• Legitimate interests, where processing is necessary for fraud prevention, platform security, and the improvement of our services, provided such interests are not overridden by the rights and interests of the data subject.
• Consent, where we rely on the user’s freely given, specific, informed, and unambiguous agreement to process data for purposes such as direct marketing communications.

5. Purpose of Data Usage

The personal data collected by Velobet is used for the following purposes:

• Account management, including the creation, maintenance, verification, and administration of user accounts on the Velobet platform.
• Processing deposits, withdrawals, and other financial transactions in a secure and accurate manner.
• Conducting identity verification and Know Your Customer checks to confirm the identity of users, verify their age and eligibility, and comply with applicable regulatory requirements.
• Performing Anti-Money Laundering compliance checks, including monitoring transaction patterns, assessing risk profiles, and reporting suspicious activity to relevant authorities where required by law.
• Delivering marketing communications, including promotional offers, bonus notifications, and platform updates, where users have provided their consent or where we have a legitimate interest to do so.
• Preventing and detecting fraud, unauthorized access, and other forms of abuse or misuse of our platform.
• Providing customer support and responding to queries, complaints, and disputes submitted by users.
• Fulfilling responsible gambling obligations, including monitoring for indicators of problem gambling behavior and facilitating access to support tools and resources.
• Analyzing user behavior and platform performance to improve the functionality, security, and user experience of our services.

6. Data Sharing and Disclosure

Velobet does not sell personal data to third parties. However, we may share personal data with trusted partners and authorities in the following circumstances:

• Payment service providers and financial institutions who process deposits and withdrawals on behalf of Velobet, to the extent necessary for the completion of financial transactions.
• Identity verification and KYC service providers who assist us in confirming the identity and eligibility of users as part of our regulatory compliance obligations.
• Anti-fraud and risk management service providers who assist us in identifying and preventing fraudulent activity on our platform.
• Regulatory authorities and law enforcement agencies where we are required by law, court order, or regulatory direction to disclose personal data, including disclosures made in connection with our AML reporting obligations.
• Group companies and affiliated entities where necessary for the administration of shared services, provided that such entities are bound by equivalent data protection standards.
• Technology and infrastructure providers who support the operation of our platform, including cloud hosting services, analytics providers, and cybersecurity partners, all of whom are subject to contractual data processing obligations.

7. Data Retention

Velobet retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Account data and transaction records are retained for a minimum period as required under anti-money laundering legislation applicable to gambling operators. Where data is no longer required, it is securely deleted or anonymized in accordance with our internal data retention procedures.

8. Your Rights as a Data Subject

Users located in the United Kingdom have the following rights with respect to their personal data under applicable data protection legislation:

• The right to access personal data held about them and to receive a copy of such data upon request.
• The right to rectification of inaccurate or incomplete personal data.
• The right to erasure, also known as the right to be forgotten, subject to applicable legal limitations and retention obligations.
• The right to restrict the processing of personal data in certain circumstances.
• The right to data portability, allowing users to receive their data in a structured, commonly used, and machine-readable format.
• The right to object to processing carried out on the basis of legitimate interests or for direct marketing purposes.
• The right to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out prior to withdrawal.
• The right to lodge a complaint with the Information Commissioner’s Office if a user believes that their data protection rights have been violated.

To exercise any of the above rights, users may contact our data protection team through the contact details provided in the Contact section of this policy.

9. Cookie Policy

Velobet uses cookies and similar tracking technologies on our platform to enhance user experience, maintain session integrity, and analyze platform performance. The following categories of cookies are used:

• Essential cookies, which are strictly necessary for the operation of our platform, including session management, login authentication, and security features. These cookies cannot be disabled without affecting the functionality of our services.
• Analytical cookies, which collect aggregated and anonymized data about how users interact with our platform, including pages visited, time spent on site, and navigation patterns. This data is used to improve platform performance and user experience.
• Preference cookies, which store user settings and preferences to provide a more personalized experience on return visits.
• Marketing cookies, which may be used to deliver relevant promotional content and track the effectiveness of marketing campaigns, subject to user consent where required.

Users may manage their cookie preferences through the cookie consent tool available on our platform or through their browser settings. Please note that disabling certain cookies may affect the functionality of our services.

10. Data Security

Velobet employs a range of technical and organizational security measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. All payment and login pages are protected using 256-bit SSL encryption technology. Access to personal data is restricted to authorized personnel on a need-to-know basis, and all staff with access to personal data are subject to confidentiality obligations. We conduct regular security assessments and maintain incident response procedures to address potential data breaches in a timely and effective manner.

11. International Data Transfers

Where personal data is transferred outside the United Kingdom, Velobet ensures that appropriate safeguards are in place to protect the data in accordance with applicable data protection standards. Such safeguards may include standard contractual clauses approved by the relevant supervisory authority or other legally recognized transfer mechanisms.

12. Responsible Gambling and Data Processing

Velobet is committed to promoting responsible gambling and uses personal data to support this objective. We may process data relating to gambling activity, deposit patterns, and user-submitted information to identify indicators of problem gambling behavior and to facilitate the use of responsible gambling tools, including deposit limits, self-exclusion, and reality check features. Data processed in this context is handled with the utmost sensitivity and in compliance with applicable data protection requirements.

13. Changes to This Privacy Policy

Velobet reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, regulatory requirements, or our operational practices. Users will be notified of material changes through appropriate channels, and the updated policy will be published on our platform with a revised effective date. Continued use of our services following the publication of an updated policy constitutes acceptance of the revised terms.

14. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our data protection team through the contact form or support channels available on the Velobet platform. Users who wish to exercise their data subject rights or submit a complaint regarding our data processing practices are encouraged to contact us directly in the first instance.